Policies

Terms of Sale

These terms apply to every order request placed with Excelsus Labs LLC (“Excelsus Labs”, “we”) through this website.

Research use only

All products are sold strictly for in vitro and laboratory research by qualified researchers. They are not for human or veterinary use, not for diagnostic or therapeutic use, and not for consumption in any form. Products have not been evaluated or approved by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Buyer eligibility

By submitting an order request you confirm that you are at least 21 years old, that you are a qualified researcher or are acting on behalf of a research institution, and that you will handle, store and dispose of products in line with applicable laws and laboratory safety practices. We may decline or cancel any order, including where we believe products may be used outside of research.

Orders and pricing

Submitting a request does not create a sale. An order is accepted only when we confirm it by email and payment is received. Prices are in U.S. dollars and may change before confirmation. Promotional offers apply only as stated and only for the stated period.

Responsibility

The buyer is responsible for compliance with all laws that apply to purchasing, possessing and using research materials where the buyer is located. To the fullest extent permitted by law, our liability for any order is limited to the amount paid for that order.

Privacy Policy

We collect the details you enter in an order request (name, email, phone, institution, research purpose, shipping state and ZIP, notes) and basic technical data such as browser type and approximate country.

We use this information only to review and fulfill your request, contact you about it, keep business records, and prevent fraud. We do not sell your personal information. We share it only with service providers who help us operate (for example hosting, email and shipping) and where required by law.

Text messages

If you check the text-message box on our offer form, we will text the number you provide with your catalog link and occasional offers. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out at any time or HELP for help. We do not sell or share mobile numbers or text-message opt-in data with third parties for their marketing.

To ask for a copy of your data or to have it deleted, email info@excelsus.club.

Shipping Policy

We ship to addresses within the United States. Shipping method, cost and estimated delivery are confirmed by email with your order. A tracking number is sent once the order ships.

We may refuse shipment to any destination where the products may not be lawfully received.

Refund Policy

If an order arrives damaged, incorrect or incomplete, email info@excelsus.club with your request number and photos within 7 days of delivery and we will review it for a replacement or refund.

Because of the nature of research materials, opened or used products cannot be returned.

Cookie Policy

This website does not use advertising or analytics cookies, and we do not use cookies to track you across other websites.

What the site stores

• Order request list. Items you add to an order request are kept in your browser’s session storage so the list survives a page reload. It is deleted when you close the tab.
• Offer timer. If an offer runs on a per-visitor timer, a first-party cookie stores when your timer ends so the countdown does not restart on reload. It holds only that time and expires within 90 days.
• Security. Our hosting provider, Cloudflare, may set strictly necessary cookies to protect the site from abuse and bots. These are not used for advertising.

Third-party content

Fonts are loaded from Google Fonts, and catalog prices are read from a Google-hosted file. When your browser requests these, Google receives your IP address and browser details under its own privacy policy. They do not set cookies on this site.

Your choices

You can block or delete cookies and site data in your browser settings. The site works without them; only the offer timer and the saved order request list are affected.

If we add analytics or advertising tools in the future, we will update this policy before they go live.

Accessibility Statement

Excelsus Labs wants every researcher to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

What we do

• Pages use clear headings, text labels on every form field, and descriptive link and button text.
• Text and controls use high-contrast colors, and pages adapt to phone, tablet and desktop screens and to browser zoom.
• The site can be used with a keyboard, and images carry text alternatives.

Known limits

Certificates of Analysis are PDFs issued by an independent laboratory and may not be fully readable by screen readers. If you need the information in a COA in another format, email us and we will provide it.

Feedback

If you have trouble using any part of this website, or need help placing an order request, email info@excelsus.club. We aim to respond within two business days.